Michelle Rajpal

Deliver seamless, patient-centric communication to HCPs by integrating digital and traditional engagement channels. Embrace best practices to:

• Map and understand each stage of the customer journey using insights from web, mobile, in-person visits, contact centers, and connected devices.
• Develop integrated, tailored content and outreach strategies that meet patients where they are; whether online, in-app, at home, or in-clinic.
• Analyze real-world examples of omnichannel patient engagement to uncover effective personalization tactics and common pitfalls to avoid.

Transform your customer engagement strategy by creating a cohesive, personalized experiences through a truly omnichannel approach.