Venky Lalapet

Senior Principal, Technology Solutions

All Sessions by Venky Lalapet

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Day 1: Jan 26, 2021

1:00 pm

1:00 pm


Readying Yourself for the Future of HCP Engagement: Using data and technology to deliver exceptional customer experiences

The pandemic has accelerated the move toward trends that were already developing around how to engage with key healthcare stakeholders. While there is a high degree of uncertainty about the future, it is also apparent that fundamental change is here to stay. The companies best equipped to adapt their customer engagement, using a combination of data and technology, will be the ones who can differentiate themselves from other players through customer experience excellence.

This session will examine how digital – and non-digital –  engagement strategies can help you implement true orchestration to customers for a hyper-connected experience.

  • How to use a dynamic, data-driven and holistic approach to understand key drivers of customer experience.
  • How to best execute on a new, orchestrated customer engagement strategy for your organization.

Day 2: Jan 27, 2021